Terms of Service and Cancellation Policy

1. Parties

• Hotel: [Company name] — Ramada by Wyndham Erzincan Ergan, Yaylabaşı Beldesi, Ergan Dağı Kayak Merkezi, 24002 Merkez / Erzincan, Türkiye, Tel: 444 1 344, E-mail: info@ramadaergan.com
• Guest: The natural or legal person whose name, surname, telephone and e-mail details appear on the reservation form.

2. Subject of the Agreement

The subject of the agreement is the provision of accommodation services in the room/villa type requested by the Guest via the website, telephone, e-mail, WhatsApp or the online booking engine and confirmed by the Hotel, for the stated dates and number of guests, and the determination of the rights and obligations of the parties in relation to this service.

3. Reservation and Confirmation

• Reservation requests become final with the confirmation sent by e-mail or SMS after the Hotel has checked availability. The confirmation states the room type, dates, number of guests, board concept, total price and cancellation terms.
• To confirm the reservation, the deposit stated in the confirmation must be paid within the given period or a valid credit card guarantee provided. Reservations not paid in time may be cancelled by the Hotel.
• Guests exceeding the number stated in the reservation confirmation are not accepted; in the event of over-capacity, the Hotel reserves the right to request an additional room or to refuse service.

4. Price and Payment

• Prices are in Turkish Lira and include VAT and accommodation tax. The seasonal rate list is published on the website; no price change is made to confirmed reservations.
• Extra services (room service, minibar, dry cleaning, ski equipment rental, ski lessons, etc.) are not included in the accommodation price and are paid at check-out.
• Invoices are issued according to the details provided by the Guest at the time of reservation; invoice details cannot be changed afterwards.

5. Check-in, Check-out and House Rules

• Check-in time is 14:00 and check-out time is 12:00. Early check-in and late check-out requests are subject to availability and may incur an additional charge.
• All guests must present a valid identity document (national ID card or passport) at check-in. Pursuant to the Identity Notification Law No. 1774, identity details are reported to the competent authorities.
• Guests under the age of 18 staying without a parent or guardian must present a notarised letter of consent. Where parents share custody, the consent of both parents is required.
• Children aged 0–6 stay free; the supplements published on the website apply to children aged 7–12.
• The property operates with an alcohol-free concept; alcoholic beverages are not consumed in rooms or common areas. Rooms are non-smoking; a cleaning fee is charged in case of violation.
• Pets are not accepted.
• The Guest is liable for any damage caused to the room and hotel property; the cost of damage is collected at check-out.
• Use of the heated private pool, sauna and jacuzzi is at the guest's own risk; children may use these areas only under adult supervision.

6. Cancellation, Changes and No-Show

• For cancellations made up to 72 hours before the check-in date, the amount paid is refunded in full.
• For cancellations made less than 72 hours before check-in and in the event of no-show, the first night is charged; for multi-night reservations the remaining nights are refunded.
• No refund is made for unused nights in the event of early departure after the stay has begun.
• The Hotel may apply different cancellation terms for New Year, mid-term holiday and special-event periods; these terms are stated in the reservation confirmation and take precedence.
• Date and room-type change requests are subject to availability; the rate of the new period applies.
• Cancellation and change requests must be submitted in writing (e-mail); refunds are made by the original payment method within 14 days at the latest.
• For reservations made through the online booking engine or travel agencies, the cancellation terms of the respective channel apply.

7. The Hotel's Rights and Obligations

• The Hotel is obliged to deliver the room matching the confirmed reservation clean and ready for use. If the room cannot be provided due to force majeure or technical failure, a room of the same or a higher category is allocated; if this is not possible, the amount paid is refunded in full.
• The Hotel reserves the right to terminate the stay of guests who disturb the peace of other guests, fail to comply with house rules or exceed the limits of respect towards staff; no refund is made in this case.
• The Hotel is not liable for valuables left in the room unless they have been deposited in the safety deposit box.

8. Force Majeure

Natural disasters, road closures due to extreme weather, epidemics, decisions of official authorities, strikes and similar events beyond the control of the parties are considered force majeure. If the service cannot be provided due to force majeure, the parties cannot claim compensation from each other; the amount paid is refunded or, by agreement of the parties, postponed to a later date.

9. Personal Data

The Guest's personal data is processed within the framework set out in the KVKK Information Notice and the Privacy Policy.

10. Dispute Resolution

Turkish law applies to disputes arising from this agreement. The Guest may apply to the Consumer Arbitration Committees within the monetary limits set out in Law No. 6502, and to the Erzincan Consumer Courts for disputes exceeding that limit. For guests who do not qualify as consumers, the Erzincan Courts and Enforcement Offices have jurisdiction.

11. Entry into Force

This agreement enters into force when the reservation is completed by the Guest and confirmed by the Hotel. By completing the reservation, the Guest declares that they have read and accepted all articles of the agreement. Last updated: [Date].