Pre-Information Form

1. Service Provider

• Trade name: [Company name] — Ramada by Wyndham Erzincan Ergan
• Address: Yaylabaşı Beldesi, Ergan Dağı Kayak Merkezi, 24002 Merkez / Erzincan, Türkiye
• Telephone: 444 1 344 · E-mail: info@ramadaergan.com
• MERSİS no: [MERSİS number] · Tax office / no: [Tax office and number]
• Ministry of Culture and Tourism operating licence: [Licence number]

2. Essential Characteristics of the Service

The service subject to the contract is the accommodation service provided by Ramada by Wyndham Erzincan Ergan in the room or villa type selected by the guest, between the check-in and check-out dates stated in the reservation, for the stated number of guests and under the stated board concept (Bed & Breakfast / Full Board). Room types, sizes, capacities and amenities are listed in the "Rooms" section of our website; seasonal rates and concepts in the "Rates" section.

• Check-in time is 14:00 and check-out time is 12:00.
• Our property operates with an alcohol-free service concept.
• Pets are not accepted.
• Accommodation rates include the Mount Ergan Ski Resort ski pass; ski equipment rental and ski lessons are charged separately.

3. Price and Payment

The total price stated at the time of reservation is calculated on the basis of the selected period, room type, number of guests and board concept, and includes VAT. Accommodation tax and other taxes and duties required by law are included in the price and shown separately in the reservation confirmation. Extra services consumed at the hotel (room service, minibar, dry cleaning, equipment rental, etc.) are charged separately at check-out.

• Payment may be made by credit card, bank transfer/EFT or in cash/by card at the property.
• To confirm the reservation, a deposit of [30%] of the total amount must be paid or a credit card guarantee provided; the balance is collected at check-in.
• For reservations made through the online booking engine (Wyndham Hotels & Resorts), the payment and cancellation terms of that platform also apply.

4. Right of Withdrawal and Cancellation Terms

Pursuant to Article 15(1)(g) of the Regulation on Distance Contracts, the consumer has no right of withdrawal in contracts for accommodation services to be performed on a specific date or within a specific period. Nevertheless, our guests may benefit from the following cancellation terms:

• For cancellations made up to 72 hours before the check-in date, the full amount paid is refunded.
• For cancellations made less than 72 hours before check-in, or in the event of no-show, the first night is charged / non-refundable.
• Different cancellation terms may apply to New Year, mid-term holiday and special-period reservations; these are clearly stated in the reservation confirmation.
• Refunds are made by the original payment method within 14 days at the latest.

5. Complaints and Applications

You may submit requests and complaints regarding the service to info@ramadaergan.com or by calling 444 1 344. Applications are answered within 15 days at the latest. If no solution is reached, you retain the right to apply to the Consumer Arbitration Committees or Consumer Courts within the monetary limits set out in Law No. 6502.

6. Acceptance

By completing the reservation, the guest declares that they have read this Pre-Information Form, have been informed about the essential characteristics, price, payment and cancellation terms of the service, and accept the Service Agreement.